Term and Conditions

Last Updated: [Insert Date]

Welcome to Puig Shop! These Terms and Conditions govern your use of our website helmetsalesshop.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. General Information

Puig Shop is an online retailer specializing in premium motorcycle parts and accessories, headquartered at 45 Heathcote Circle, Savannah, US 31405. Our product range includes:

• Air & Fuel systems
• Audio & Speakers
• Batteries & Electrical components
• Bike Protection gear
• Body, Fairing & Fender parts
• Brakes systems
• Various helmet types (Full Face, Half Helmets, Modular)
• And other motorcycle essentials

2. User Responsibilities

2.1 Account Creation

When creating an account with Puig Shop, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password
• Promptly update any information to keep it accurate
• Accept responsibility for all activities under your account

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access the site without permission
• Misrepresent your identity or provide false information

3. Product Information

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs substantially from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We may limit quantities and may discontinue products at any time without notice.

3.3 Intended Use

All motorcycle parts and accessories sold on our site are intended for use by qualified individuals with proper mechanical knowledge. Installation should be performed by professionals unless you have adequate expertise.

4. Orders and Payments

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending you an order confirmation email. We reserve the right to refuse any order for any reason.

4.2 Pricing

All prices are in US Dollars (USD) and do not include applicable taxes or shipping fees unless otherwise stated. We reserve the right to adjust prices at any time without notice.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have the legal right to use any payment method you provide.

4.4 Sales Restrictions

We currently ship to most regions except certain areas in Asia and other remote locations where service may be restricted.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Carrier: DHL or FedEx. Delivery time: 10-15 business days after shipment.
• Free Shipping (orders over $50): Carrier: EMS. Delivery time: 15-25 business days after shipment.

Note: Delivery times may vary for international orders and during peak seasons. Some remote areas may have restricted service.

5.3 Delivery Issues

If your order hasn’t arrived within the estimated delivery window, please contact our Rider Support Team at [email protected].

6. Returns and Refunds

6.1 Return Policy

We stand behind our products with a 15-day return window from the delivery date. To be eligible for return:

• Items must be in original, unused condition with all packaging and tags
• Certain items are non-returnable (see below)

6.2 Non-Returnable Items

The following items cannot be returned:

• Helmets (Full Face, Half Helmets, Modular)
• Filters with opened packaging
• Custom or special-order parts
• Clearance items (marked as final sale)

6.3 Return Process

1. Submit Your Request: Email our Rider Support Team at [email protected] with:
   • Subject: “Return/Exchange Request – Order #[Your Order Number]”
   • Product name and quantity
   • Reason for return
   • For exchanges: specify desired replacement item including size/color/variant
2. Wait for Approval: Our team will respond within 2 business days with return authorization and shipping instructions.
3. Package & Ship: Include all original packaging and ship to provided address using a trackable method.

6.4 Refund Process

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method
• Timeline:
  • Credit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing
• Shipping fees are non-refundable unless the return results from our error

6.5 Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Include photos of the damage and packaging
• We’ll arrange a free return label if needed
• You’ll receive a replacement or full refund

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Puig Shop or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Puig Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use of or inability to use our products or services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our site
• Any bugs, viruses, or similar that may be transmitted through our site

Our total liability for any claim related to our products or services shall not exceed the amount you paid for the product or service at issue.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the new Terms.

11. Contact Information

For any questions about these Terms, please contact us:

• Email: [email protected]
• Mail: Puig Shop, 45 Heathcote Circle, Savannah, US 31405

We typically respond within 24 hours during business days.