At Puig Shop, we’re committed to getting premium motorcycle parts and accessories to riders worldwide with speed and care. Our straightforward shipping and returns policies are designed to keep you focused on the road ahead.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note: Delivery times may vary for international orders and during peak seasons. Some remote areas in Asia and other regions may have restricted service.
Our Return Promise
We stand behind our products with the same confidence we have in our rides. If your gear doesn’t meet your expectations, our straightforward returns process will get you back on the road quickly.
Return Policy Details
- Return Window: 15 days from delivery date
- Condition: Items must be in original, unused condition with all packaging and tags
- Non-Returnable Items:
- Helmets (Full Face, Half Helmets, Modular)
- Filters with opened packaging
- Custom or special-order parts
- Clearance items (marked as final sale)
Return Process
Step 1: Submit Your Request
Email our Rider Support Team at [email protected] with:
- Subject: “Return/Exchange Request – Order #[Your Order Number]”
- Product name and quantity
- Reason for return
- For exchanges: specify desired replacement item including size/color/variant
Step 2: Wait for Approval
Our team will respond within 2 business days with:
- Return authorization number
- Shipping instructions
- Return address (based on your location)
Step 3: Package & Ship
- Include all original packaging, tags, and accessories
- Ship to provided address using trackable method
- We recommend insuring your return
- Note: Customers are responsible for return shipping costs unless the return is due to our error.
Refund Process
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method
- Timeline:
- Credit Cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
- Shipping fees are non-refundable unless the return results from our error
Exchange Process
- Follow the standard return process above
- Clearly indicate your desired replacement item
- We’ll ship your new item once the return is received
- Price differences will be charged/refunded as needed
- Exchanges may take 2-3 weeks total processing time depending on your location
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include photos of the damage and packaging
- We’ll arrange a free return label if needed
- Receive a replacement or full refund
International Returns
- Customs fees are non-refundable
- Mark package as “Returned Goods” to avoid duties
- Allow extra time for international shipping
Need Help?
Our Rider Support Team is here to assist:
- Email: [email protected]
- Mail: Puig Shop, 45 Heathcote Circle, Savannah, US 31405
We typically respond within 24 hours during business days.
Ride safe and shop with confidence – at Puig Shop, we’re committed to keeping both you and your bike performing at peak levels.