Welcome to Puig Shop’s FAQ section! We’ve compiled answers to the most common questions about our motorcycle parts, gear, and services. Whether you’re upgrading your bike or investing in safety equipment, this guide will help you ride sooner with confidence.
About Puig Shop
What kind of products does Puig Shop specialize in?
We specialize in premium motorcycle parts and safety gear including:
- Performance parts (Engine, Exhaust, Transmission)
- Safety equipment (Full Face, Half Helmets, Modular helmets)
- Bike protection and body components
- Electrical systems and lighting
- Controls and ergonomic components
Where is Puig Shop located?
Our warehouse and operations center is located at 45 Heathcote Circle, Savannah, US 31405. We ship worldwide (excluding certain remote areas and parts of Asia).
Product Questions
How do I know which parts are compatible with my motorcycle?
Each product page includes compatibility information. For specific questions, our gear experts can assist you at [email protected]. Include your bike’s make, model, and year for accurate recommendations.
Are your helmets DOT/ECE certified?
All our helmets meet or exceed required safety standards. Certification details are listed on each product page. We carry Full Face, Half Helmets, and Modular options from trusted manufacturers.
Do you offer installation services for the parts I purchase?
Currently we only sell parts and gear. We recommend professional installation for technical components like engine parts, brakes, and electrical systems. Many items like protection gear and simple accessories can be self-installed with basic tools.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is there a minimum order amount?
Our Free Economy Shipping requires a minimum order of $50. There’s no minimum for Standard Express Shipping ($12.95).
Can I change or cancel my order after placement?
Contact us immediately at [email protected] if you need to modify an order. We process orders quickly (within 1-2 business days), so timing is critical for changes.
Shipping & Delivery
What are my shipping options?
We offer two reliable options:
- Standard Express Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Economy Shipping (orders $50+): 15-25 business days via EMS
Do you ship internationally?
Yes! We ship globally except to certain remote areas and parts of Asia. International customers may be responsible for customs fees. Contact us if unsure about your location.
How can I track my order?
You’ll receive a tracking number via email when your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates. Most deliveries require a signature.
What if my delivery is delayed?
While we dispatch quickly, transit times may vary especially during peak seasons (spring/fall). If your package is significantly delayed, contact us with your order number for investigation.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused, in original packaging with all tags. Contact us to initiate a return. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
How do I return an item?
- Email [email protected] within 15 days of delivery
- Include your order number and reason for return
- We’ll provide return instructions
- Ship the item back to our Savannah address
- Once received and inspected, we’ll process your refund
When will I receive my refund?
Refunds are processed within 5 business days after we receive and inspect the returned item. The credit will appear in your original payment method within 7-10 business days depending on your bank.
Contact & Support
How can I contact customer service?
Our rider support team is available at [email protected]. For fastest service, include your order number (if applicable) and detailed question. We typically respond within 24 business hours.
Do you offer expedited shipping options?
Need it faster than our Standard Express? Contact us before ordering at [email protected] for premium shipping quotes. We’ll find the fastest solution for your urgent needs.
Ready to ride sooner? Browse our motorcycle parts and gear today and experience the Puig Shop difference – fast delivery of premium products for your riding adventures.